Communication is one of the most important business skills, regardless of industry. Most employees haven’t been trained in developing effective communication skills and poor communication can be a liability.
Did you know that poor communication can result in:
Poor communication can come from several areas:
Healthy communication makes daily work energizing and productive! Effective communication promotes:
Loyalty and Trust
Engagement and Productivity
Our Communication Skills training course will help your employees develop understanding and empathy towards clients and among their co-workers.
It is designed to teach them how to express themselves directly and how to convey their message with confidence.
Here is a sample of the learning objectives that focus on consistent improvement in three areas:
- Listening Skills. Learn how to give your undivided attention, ask meaningful questions, and reserve your criticism. The goal of listening is getting to see things from the speaker’s perspective.
- Expression and Delivery. Learn how to talk directly and intentionally. Have a clear message when you speak on the phone, send an email or talk to a supervisor. Avoid confusion, hidden messages, unnecessary explanations, and apologies. Be clear about the message you intend to deliver.
- Expectations rule the day. Learn how to recognize your own expectations and how to ask for what others expect of you. Don’t assume that expectations are obvious and avoid “reading minds” or making assumptions.
For more information email us at firstname.lastname@example.org
Free Report – “Is Coaching For Your Business?” – Productive Office Coaching
What successful people think about business coaching…
“I absolutely believe that people, unless coached, never reach their full potential.”
BOB NARDELLI, CEO, HOME DEPOT
“Many of the world’s most admired corporations, from GE to Goldman Sachs, invest in coaching.”
HARVARD BUSINESS REVIEW, Nov. 2004