Communication Skills Training & Workshops

Communication is one of the most important business skills, regardless of industry. Most employees haven’t been trained in developing effective communication skills and poor communication can be a liability.

Did you know that poor communication can result in:

Wasting Money.

Poor communication in U.S. hospitals costs the nation $12 billion a year.
(University of Maryland – School of Business, March 2009)

Loss of Moral.

Actively disengaged employees cost the U.S. $450 to $550 billion a year in lost productivity.
(Gallup State of the American Workplace Report, 2014)

Creating Drama.

80% of emails are a waste of time.
(FastCompany, August 2013)

Wasting Time.

A business with 100 employees spends an average downtime of 17 hours a week clarifying communication.
Miscommunication translates to an annual cost of $528,443. 
(Siemens Enterprise Communications, 2014)

Loss of Loyalty in the Company

Employee replacement costs can be as high as three times the person’s annual salary. Companies are 50% more likely to report turnover levels below the industry average.
(Watson Wyatt & Company, 2003/2004)

Poor communication can come from several areas:

Emails:

Rambling or confusing e-mails that are misunderstood can result in hurt feelings or inaction.

Clients:

Clients can be difficult but not understanding a client can create lack of trust in the company and result in financial loss.

Business Structure:

Poor communication of business structure processes leaves employees wondering who to talk to and what the proper steps are to resolve challenges.

Meetings:

Long meetings without a clear purpose can cause confusion. They underscore productivity and waste the collective time of everyone who attended the meeting while creating the illusion of hard work.

Managers:

Unengaged managers and supervisors who do not genuinely care to listen can create alienation, hostility, and low morale in their department.

Generational Gap:

Not recognizing generational needs and individual communication styles can lead to competition and resentment among employees.
Healthy communication makes daily work energizing and productive! Effective communication promotes:

Healthy communication makes daily work energizing and productive! Effective communication promotes:

  • Loyalty and Trust

  • Healthy Competition

  • Engagement and Productivity

  • High Morale

  • Talent Retention

Our Communication Skills training course will help your employees develop understanding and empathy towards clients and among their co-workers. 

It is designed to teach them how to express themselves directly and how to convey their message with confidence.

Here is a sample of the learning objectives that focus on consistent improvement in three areas:

  1. Listening Skills. Learn how to give your undivided attention, ask meaningful questions, and reserve your criticism. The goal of listening is getting to see things from the speaker’s perspective.
  2. Expression and Delivery. Learn how to talk directly and intentionally. Have a clear message when you speak on the phone, send an email or talk to a supervisor. Avoid confusion, hidden messages, unnecessary explanations, and apologies. Be clear about the message you intend to deliver.
  3. Expectations rule the day. Learn how to recognize your own expectations and how to ask for what others expect of you. Don’t assume that expectations are obvious and avoid “reading minds” or making assumptions.

For more information email us at riverwalkcounseling@gmail.com

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