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Busines Psychology

Fake It Til You Make It: Reaching Success Through Self-Efficacy

When tackling a new challenge or learning a new task, it can be easy to feel discouraged by the complications and failures that you inevitably face. How can we prevent burnout and build resilience towards such failures? A 2015 study by Reeve indicates that self-efficacy, or the belief in one’s abilities to successfully accomplish something,…

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Business Psychology: Turning Customer Anger into Customer Loyalty

A well informed customer may sound demanding, questioning everything you say, making you will feel that neither you or your answers are good enough. When you are getting chewed up for a service failure, it is easier to get defensive or say the wrong thing, provoking the customer even more.  Intuition says that if a…

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